Program leaders · After the lesson
No evidence when a complaint comes in
When a family raises a concern, there’s no record of what happened. Investigations come down to one person’s word against another’s.
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Who feels it
When
Part of
Keep students safe and stay compliant
Helps you
Save time · Earn more
Today
Solved today
How Pencil Spaces solves it
A parent reports that a tutor said something inappropriate. The safeguarding lead opens the recording and the time-stamped transcript, with each speaker labeled, and finds the moment in minutes.
Safeguarding Alerts had already reviewed the chat. The decision rests on what happened, not on one person’s word against another’s.
- Safeguarding AlertsAvailableSafeguarding Alerts use AI to review speech, chat and direct messages after each lesson, and alert your team.
- Any Space or RecordingAvailableAny Space or Recording gives admins instant access to any Space or recording, with filters and summaries.
- TranscriptsAvailableTranscripts give every lesson a time-stamped record with each speaker labeled, searchable and available over the API.
Also helps: Audit Log, Alert Center
The usual way
Staff interview the tutor and the family and try to reconstruct the lesson.
A tip you can use today
Write down your complaint process before you need it: who reviews, what evidence and how fast you respond.
See it in a live Space.
We’ll walk you through it, shaped around how you teach.
