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Minutes start being counted whenever a user has Pencil Spaces in the foreground and is actively doing something in their Space. Minutes are counted for each user in the Space. For example, if 3 participants join a call and use the whiteboard for 1 hour, then that counts as 3*60 = 180 minutes. Storage is calculated against any content that you upload to Spaces (e.g., PDFs, videos, images) as well as any cloud recordings you save.

It's currently not possible to view your remaining call / storage quota. We will contact you if you exceed your limit to discuss moving you to one of our high usage Enterprise plans.

No credit card details are required. Just sign-up and voilà! You’re good to go.

Yes, but you can easily create an account using your Google account in seconds! We also support a number of additional login options.

No - we don't take any payment details! We, of course, hope you want to continue being a Pro user. However, if you don't feel like staying on this plan, we'll automatically move you to our Basic plan at the end of your trial period.

On a separate note, we love hearing from our users. If there's anything that we could add or fix that will make Spaces even better, do not hesitate to get in touch and let us know!

If you are a Free, Trial, or Pro user, you can adjust your plan from settings. If you're part of an enterprise, you can contact us via our live chat inside Pencil Spaces or through our various support options.