Program leaders · During the lesson
Help requests pile up during lessons
Tutors and students hit problems mid-lesson, and messages arrive by text, email and chat. Some go unanswered until the lesson is over.
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Who feels it
When
Part of
Helps you
Save time
Today
Solved today
How Pencil Spaces solves it
Mid-lesson, a tutor’s board won’t load. She clicks the Help button, and because the program routes it to its own support desk, the request lands where the support team already works.
Connection Status has already shown her connection is weak, and its guide fixes it. The support team answers the next request in one place, instead of watching texts, emails and chat at once.
- Your Help DeskNewYou choose: send the Help button to your own support desk, or keep ours, with 24/7 live support, a device test, the help center and training.
- Connection StatusAvailableConnection Status shows each person’s connection quality live, with automatic fixes and guides when something goes wrong.
Also helps: Alert Center
The usual way
Support staff watch several inboxes and answer whatever they see first.
A tip you can use today
Give everyone one place to ask for help during lessons, and staff it during peak hours.
See it in a live Space.
We’ll walk you through it, shaped around how you teach.
