New
Your Help Desk
Help goes to your team.
How do you teach?
A tutor stuck mid-lesson clicks Help and reaches a team that doesn’t know your processes. You choose: send the Help button to your own support desk, or keep ours, with 24/7 live support, a device test, the help center and training.
Your tutors click Help mid-lesson and reach someone who doesn’t know your rules. Point the Help button at your own support desk, or keep our 24/7 live support.
Teachers stuck mid-class need help from people who know your school. Send the Help button to your own help desk, or keep ours, with 24/7 live support.
Facilitators stuck mid-training should reach your IT team. Point the Help button at your own desk, or keep our 24/7 live support and device test.
Teachers already have a district help desk. Point the Help button there, or keep our 24/7 live support, device test and training.
Point the Help button at your own support team, or keep our 24/7 live support, device test and help center.
If something goes wrong in your child’s lesson, the Help button reaches the right team, whether that’s the program’s or ours.
Free for 2 weeks on any paid plan. No credit card required.
What it solves
- Help requests pile up during lessons
- No one to reach mid-lesson
Helps you
Save time
Part of
What’s new
The problem
No one to reach mid-lesson
When something breaks in the middle of a lesson, tutors need help fast from people who know their program. Help requests sent to the wrong place pile up.
The usual way
Tutors text their manager, email a support address and keep teaching through the problem.
How Pencil Spaces solves it
When a tutor needs help in the middle of a lesson, the Help button should take them to the people who support them. You choose: point the Help button at your own support desk or help center, so tutors reach your team, or keep the Pencil Spaces help menu with 24/7 live support, a device test, the help center and training. We set it up for your institution.
What changes
Support that runs through your team and your processes.
What it looks like
In practice
A tutor’s audio fails mid-lesson. She clicks Help, and it opens her company’s own support desk, where the team knows her program.
In a 1:1 lesson
Your tutors’ Help button opens your support chat, staffed by people who know your families.
In a group class
A teacher clicks Help, runs the device test and fixes her microphone in a minute.
In a virtual training
A facilitator’s Help button opens your company’s IT portal.
In your classroom
A teacher’s Help button opens the district help desk she already uses.
In the training room
A facilitator reaches our 24/7 live support before the workshop starts.
At home
Your daughter’s tutor gets help in minutes, and the lesson carries on.
