New
Your Help Desk
Help goes to your team.
Comment enseignez-vous ?
A tutor stuck mid-lesson clicks Help and reaches a team that doesn’t know your processes. You choose: send the Help button to your own support desk, or keep ours, with 24/7 live support, a device test, the help center and training.
Your tutors click Help mid-lesson and reach someone who doesn’t know your rules. Point the Help button at your own support desk, or keep our 24/7 live support.
Teachers stuck mid-class need help from people who know your school. Send the Help button to your own help desk, or keep ours, with 24/7 live support.
Facilitators stuck mid-training should reach your IT team. Point the Help button at your own desk, or keep our 24/7 live support and device test.
Teachers already have a district help desk. Point the Help button there, or keep our 24/7 live support, device test and training.
Point the Help button at your own support team, or keep our 24/7 live support, device test and help center.
If something goes wrong in your child’s lesson, the Help button reaches the right team, whether that’s the program’s or ours.
Gratuit pendant 2 semaines avec n'importe quelle formule payante. Aucune carte bancaire requise.
What it solves
- Help requests pile up during lessons
- No one to reach mid-lesson
Helps you
Save time
Part of
What’s new
The problem
No one to reach mid-lesson
When something breaks in the middle of a lesson, tutors need help fast from people who know their program. Help requests sent to the wrong place pile up.
La méthode habituelle
Tutors text their manager, email a support address and keep teaching through the problem.
How Pencil Spaces solves it
When a tutor needs help in the middle of a lesson, the Help button should take them to the people who support them. You choose: point the Help button at your own support desk or help center, so tutors reach your team, or keep the Pencil Spaces help menu with 24/7 live support, a device test, the help center and training. We set it up for your institution.
Quels sont les changements ?
Support that runs through your team and your processes.
What it looks like
Dans la pratique
A tutor’s audio fails mid-lesson. She clicks Help, and it opens her company’s own support desk, where the team knows her program.
In a 1:1 lesson
Your tutors’ Help button opens your support chat, staffed by people who know your families.
In a group class
A teacher clicks Help, runs the device test and fixes her microphone in a minute.
In a virtual training
A facilitator’s Help button opens your company’s IT portal.
In your classroom
A teacher’s Help button opens the district help desk she already uses.
In the training room
A facilitator reaches our 24/7 live support before the workshop starts.
At home
Your daughter’s tutor gets help in minutes, and the lesson carries on.
